📋Overview
This Refund Policy supplements our main Slapps Refund Policy with specific information for Glowy purchases through the Apple App Store.
🍎Apple App Store Refunds
Glowy is distributed through the Apple App Store. All purchases and refunds are handled by Apple, not directly by us. Visit reportaproblem.apple.com or contact Apple Support for assistance. Processing typically takes 48 hours, appearing in your account within 3-10 business days.
⚠️Before Requesting a Refund
AI skin analysis accuracy depends on photo quality and lighting. Try retaking photos with better lighting if results seem inaccurate. Refunding doesn't automatically delete locally stored photos - manage these through app settings.
❓Need Help?
Before requesting a refund, contact us for support. Many issues can be resolved quickly: Check our Support page for common solutions, email us at info@slappshq.com for technical help, and ensure you're running the latest app version.
💬Questions?
Email us at: info@slappshq.com
Last updated: July 8, 2025